At HillsdaleSuperStore.com, we want you to be pleased with your purchase. If for any
reason you are not completely satisfied, you may exchange, replace, or credit
your purchase when it is presented in saleable condition. Simply follow the
guidelines below.
30-Day Money Back/Exchange Guarantee (from the date of receiving) with
exception of products covered by manufacturer's warranty or customized orders.
- Shipping/Handling charges are non-refundable if the merchandise is not defective.
- On Free Shipping items the shipping charges are included in the price but
you shall be charged for round trip shipping costs incurred. Please be careful
when ordering your furniture and let us know if we can be of assistance in
selecting the right furniture for your situation. Always measure the space
you are placing the furniture.
- Customer shall be responsible for round trip freight if the furniture has
already been shipped/produced. Please contact us and we will assess your situation.
- There shall be a 15% restocking fee for all returns.
- Exchanges: Restocking fees are waived for exchanges; please request
the return to be for exchange when requesting the RMA number, then place another
order. We will automatically waive the restocking fee upon receiving the returned
item(s). Tip: Please do not throw away your original boxes and parts.
- Damages:
- For Freight and LTL - Please inspect the package upon delivery
before the driver leaves. Please mark all damages on the bill of lading
before signing it off. By signing off the bill of lading without damages,
you are confirming receipt of the package in proper condition.
- For UPS and Fedex - All damages must be informed within 15 days
from the receiving date. For all damaged items caused by shipping, please
email us the pictures of the damaged goods and we will have UPS or Fedex
pick up the package for inspection. Please be sure to keep the original
packaging boxes (this is the proof that the package was damaged) so that
the shipping carrier can come and inspect them. Losing the original packaging
boxes may be denied for damage claim. Any physical damage caused by mis-handling
or abused shall void the warranty. No RMA (Return Merchandise Authorization)
number will be issued without the correct order # or invoice #. RMA number
should be clearly marked on outside of the boxes. Failing to do so will
result in delaying RMA process. For damages, we may replace the same item
or another item during the claim process. Refunds on damages will be issued
once the inspection is completed by the carrier. For defects or wrong item(s) received, please provide us a simple picture of what you've received and we will take care of it right away.
- All merchandise returned should be shipped freight prepaid. Products should
be received within 10 days of the RMA number issue date. All original manuals
and accessories should be included. If the products are not in their original
condition or incomplete; they may be rejected or subject to a 30% or more
restocking fee
- Please do not request a charge back from your credit card company during
the return process. Due to the time it takes to resolve charge back disputes,
it is usually better to be patient and wait for the return process to run
its course. If a charge back has been submitted, we will not be able to credit
you for your return until the charge back mediation process has been completed.
This process can take up to 180 days.
To receive Credit, Repair, Or Exchanges:
If you are qualified for credit, repair, or exchanges. You will need a Return
Material Authorization (RMA) Number for all merchandise returned for credit,
repair, or exchange. Please send a e-mail to return@hillsdalesuperstore.com
to obtain a RMA number for credit, repair, or exchanges.
Please send us the following information:
- Your Name
- Order Number or Invoice Number
- Reason for returning the merchandise.
- Exchange or refund
